This is obviously a personal choice but these are the UK standard sizes for mattresses:
Small single: 75cm x 190cm - 1 person
Single: 90cm x 190cm - 1 person
Small double: 120cm x 190cm - 1 person
Double: 135cm x 190cm - 2 people
Kingsize: 150cm x 200cm - 2 people
Super kingsize: 180cm x 200cm- 2 people
We do offer an assembly service for beds we are delivering through our own service and not a 3rd party courier. The charge is £55. We will assemble the bed, take all the rubbish away, leaving you with your shiny new bed to enjoy.
We also offer a disposal service. All mattresses can no longer go to landfill and now have to be recycled. The charge for this £40 for a single base or mattress and £55 for any other size.
If you want the base & mattress disposed of the price is £60 for a single. £70 for all other sizes.
For your peace of mind, all of our products come with a guarantee, some have a guarantee and an additional warranty period. The length of the guarantee varies from 1 year to 20 years depending on the manufacturer.
Many modern-day mattresses contain generous amounts of luxury upholstery fillings. These sumptuous layers will naturally tend to ‘settle’ and compact, and will be more noticeable in the areas supporting your body weight.
This is quite normal and should not cause concern. However, we do recommend that you follow your manufacturer’s care guide closely (usually involving turning your mattress regularly) to minimise this.
We can get a variety of beds and mattresses in bespoke sizes, please call our sales team on 020 8399 3293 to dicuss your options.
Lots of people believe a firm mattress is necessary and best for a bad back. What you really need is a supportive mattress, one that gives in all the right places to support the natural curvature of your spine and doesn't cause pressure points on your hips and shoulders.
You can then look at different features and tensions to find the best level of comfort and support for you. Our bed experts are happy to discuss your specific needs on 020 8399 3293 or please email them at sales@bed-post.co.uk
If you have a purchased a double sided turnable mattress, we reccomend you follow this guide when you have mattress delivered.
Week 1: Start with the label on the top side of the mattress at the foot end.
Week 2: Spin the mattress 180 degrees so the label is now at the head of the mattress under your pillow.
Week 3: Turn the mattress over completely so the label is now on the underside of the mattress at the pillow end.
Week 4: Spin the mattress 180 degrees so the label is now on the underside of the mattress at the foot end.
Week 5: Return the mattress to the original starting position – with the label on the top side of the mattress at the foot end.
Week 6: Spin the mattress 180 degrees so the label is now at the head of the mattress, under your pillow.
Week 7: Turn the mattress over completely so the label is now on the underside of the mattress at the pillow end.
Week 8: Spin the mattress 180 degrees so the label is now on the underside of the mattress at the foot end.
Week 9: Return the mattress to the original starting position – with the label on the top side of the mattress at the foot end.
Week 10: Spin the mattress 180 degrees so the label is now at the head of the mattress, under your pillow.
Week 11: Turn the mattress over completely so the label is now on the underside of the mattress at the pillow end.
Week 12: Spin the mattress 180 degrees so the label is now on the underside of the mattress at the foot end.
This will ensure even settlement of the fillings. After this period we reccomend you turn and rotate as often as you can, maybe when you change the bedding.
For single sided mattresses, rotate through 180 degrees only.
We accept the following credit cards: MasterCard, Visa, American Express(Online Only)
We also accept payment by PayPal. If you decide to use this method, you’ll be taken to either the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund.
We're afraid we don't offer an interest free credit service. Instore we take a 50% deposit upon order, then the remainder before delivery.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@bed-post.co.uk just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel.
Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@bed-post.co.uk or call us on 020 8399 3293 we may be able to cancel your order before it’s processed.
If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
This depends on the product ordered and the supplier it is coming from. If you need further clarification call us on 020 8399 3293 and we can assist you on lead times for your chosen product.
Most products get delivered to us first, we then call you to arrange delivery. Some products are sent direct from the supplier.
Delivery is FREE to most UK mainland destinations.
Our Free Delivery Guarantee refers to deliveries within most of mainland UK (England, Scotland and Wales) destinations.
Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland and Scottish Isles or Highlands as well as some areas of the Scottish Highlands may incur an extra Delivery charge. Please contact our Sales Team on 020 8399 3293 or email us at sales@bed-post.co.uk for more information on these Delivery charges.
We strongly recommend that before buying a bed or mattress, you try it out in a store to make sure you like it. Similar to breaking a pair of shoes in, all new beds have what we call a ‘bedding-in’ period. This is usually around 8 to 12 weeks and is the time it takes for the fillings in your mattress to settle. Also, a new mattress is always going to feel different to an older, worn one (which is a good thing!), so give it a chance to win you over. Unfortunately, we cannot accept returns on beds or mattresses that have been slept on for hygiene purposes.
** Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging (Fully dis-assembled)Made to order items are an exception to the Distance Selling Regulations and will not be accepted as a return for a credit or exchange unless they are faulty or damaged upon arrival. ***
Unless the product is being returned due to a manufacturing fault or supplier error there will be a handling charge of £ 35 or 20% of the invoice value, whichever is the greater.
If the goods are returned for any other reasons than being defective then you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and charge you the direct cost of collection.
All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised. These warranties do not affect your statutory rights. Please be aware it can take up to 10 days for the courier to collect a return request. - These warranties do not affect your statutory rights
if the goods are damaged or faulty
Please examine the goods on delivery in case they are damaged, missing, wrongly supplied or faulty. If you inform us within 28 days of receipt of delivery that the goods are delivered damaged or faulty we will refund return postage and replacement at our expense. you may inform us by using any of the contact details below. Please endure that the original packaging is kept for examination.
Email - sales@bed-post.co.uk
Telephone - 020 8399 3293
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@bed-post.co.uk with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
